Privacy Policy

Privacy Policy

Effective Date: June 8th, 2025
Business Name: Promised Skincare LLC
Website: www.promisedskincare.com

Promised Skincare LLC ("we," "us," or "our") values your privacy. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our website or use our skincare products and wellness consultation services.

1. Information We Collect

We may collect the following types of personal information:

A. For Product Purchases:

  • Name, email address, shipping and billing addresses

  • Payment information (processed securely via Shopify or third-party payment processors)

  • Order history and customer support communications

B. For Custom Wellness Protocol Services:

  • Health-related information voluntarily submitted via intake forms (e.g., stress levels, lifestyle habits, skin condition history)

  • Optional photo uploads related to skin conditions

  • Personal goals, symptom descriptions, and feedback for personalized protocol creation

C. Automatically Collected Data:

  • IP address, browser type, device information

  • Site usage data (cookies, analytics tools like Google Analytics or Shopify reports)

2. How We Use Your Information

We use your information only as necessary to:

  • Process and deliver your product orders

  • Create personalized wellness protocols (educational and informational purposes only)

  • Improve customer experience and site functionality

  • Respond to your inquiries or support requests

  • Send email updates, confirmations, or promotional offers (opt-out available anytime)

All wellness protocols are provided for educational and informational purposes only. No medical advice, diagnosis, or treatment is provided.

3. Legal Basis for Data Processing (GDPR)

If you are located in the European Union, we rely on the following legal grounds to process your information:

  • Your consent

  • Fulfillment of a contract

  • Legitimate interests (to provide and improve our services)

You may withdraw consent at any time by contacting us at [Insert Email].

4. How We Store and Protect Your Data

  • Intake forms are stored securely via trusted platforms (e.g., Jotform, Shopify, Google Workspace)

  • Access to sensitive data is limited to authorized personnel only

  • We implement reasonable security measures to protect data from unauthorized access, misuse, or loss

5. Disclosure of Your Information

We do not sell, rent, or share your personal information with third parties except:

  • To fulfill orders (e.g., payment processors, Shopify shipping integrations)

  • To trusted service providers who help us operate (e.g., secure cloud storage)

  • When legally required (e.g., law enforcement, regulatory compliance)

6. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access, update, or delete your personal data

  • Request a copy of data we have collected about you

  • Opt out of marketing communications

  • Withdraw consent for health-related data collection (for coaching services)

To make such requests, email us at [Insert Email Address].

7. California Residents (CCPA & SB-577 Notice)

Under the California Consumer Privacy Act (CCPA), you have the right to:

  • Know what personal information is collected and how it’s used

  • Request access or deletion of your personal data

  • Opt out of the sale of personal information (we do not sell personal data)

In accordance with California Senate Bill 577 (SB-577), our wellness services are strictly educational and informational. We do not diagnose, treat, or prescribe. Our services are complementary to licensed medical care, not a substitute.

8. Children’s Privacy

Our services are not intended for use by children under 18. We do not knowingly collect information from minors.

9. Third-Party Links

Our site may contain links to third-party sites (e.g., Shopify apps, social media). We are not responsible for their privacy practices. Please review their policies separately.

10. Updates to This Privacy Policy

We may update this Privacy Policy occasionally. We will notify users of any material changes by posting the updated policy on this page with a new effective date.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact:

Promised Skincare LLC
Email: Paiman@PromisedSkincare.com 
Mailing Address: Available Upon request
Website: www.promisedskincare.com